CloudHopperzzz offers a simple, free shipping solution for our subscription based boxes to customers in the contiguous 48 states. Additional shipping charges apply for customers in Hawaii, Alaska and Canada. CloudHopperzzz is not responsible for any additional fees that customs may charge including taxes or duties, nor are we responsible for any items that may be confiscated by customs. We ship orders Monday-Friday and regular orders usually ship within 3 business days and subscription within 5 business days. Orders do not get shipped out on the weekends. Example: if you place your order on a Friday after 6am, it will usually ship out the following Wednesday. During busier shipping times, please allow for one extra day of processing time.
Shipping and handling charges depend on the destination and the weight of your order. Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage. Once orders are shipped, you will receive an email with the tracking information and then you can contact the carrier for more information on retrieving your package at the correct address or arranging for the package to be held for pickup. Changes through the carrier can incur additional fees.
CloudHopperzzz is NOT responsible for shipping issues resulting from user errors during checkout or for packages that are lost / stolen during transit. Should your order be returned to us due to an invalid shipping address resulting from an input error when placing the order, you will have the option to have the order resent to you for an additional shipping and handling fee. If you do not want your package resent, we will refund your order minus any shipping and handling fees. If your order is lost / stolen, you will be required to contact the carrier to file a claim before reaching out to CloudHopperzzz for a replacement.
Non-subscription purchases may be returned or exchanged within 10 days of delivery if items are in new, unused condition. If you receive a damaged item, please email us a photo of the item and we will send a replacement at no charge to you.
If you feel you have received a defective item, please send us an email with the details of the specific issues you are having and we will help you troubleshoot it. Any defective items returned to CloudHopperzzz that are tested and determined not to be defective will incur a restocking fee up to 50% of the price of the product. Proven defective items will be refunded or replaced.
Items being returned must be in their original condition with the packaging and must be shipped back with the same level of care that they were originally received in (bubble wrapped glass and packing material in the box). Customers are responsible for all return shipping charges which will be deducted from the refund price if we provide you a pre-paid return shipping label. If we do not provide you a pre-paid return label, you will be responsible for providing us with the tracking information for your return.
We only accept returns from purchases made on CloudHopperzzz.com Processing returns will be done within 2 business days of receiving the package. Please allow 5-7 business days for a credit to appear on your account once processed. Original shipping costs are non-refundable.
CloudHopperzzz only provides service for adults aged 21 years or older. All orders will require adult signature upon delivery.